CLRD Online Approval Policy Statement

The Courier & Logistics Regulatory Department (CLRD) of the Nigerian Postal Service (NIPOST) is committed to delivering all of its licensing and regulatory services entirely online, without requiring applicants to attend CLRD offices in person. This commitment is made in fulfilment of the Presidential Enabling Business Environment Council (PEBEC) BEEPA Reform 2 requirements and in accordance with the Federal Government of Nigeria's digital service delivery agenda.

As an applicant for a CLRD courier or logistics operator license, you are entitled to:

• •Submit your license application entirely online via the CLRD operator portal (operator.clrd.nipost.gov.ng)
• •Upload all required documents in PDF format through the portal — no physical document submission is required
• •Pay your license fee entirely online via the Remita TSA payment platform, integrated into the operator portal — no cash or physical payment is required
• •Receive CLRD's licensing decision (approval or decline) entirely by electronic means (email and/or portal notification) — no physical collection of your license document is required
• •Receive your approved license as a digitally issued document that is valid for all regulatory and commercial purposes

Physical attendance at CLRD offices is NOT required as a standard part of the licensing process. It may be required only in the following exceptional circumstances:

• •An inspection of your business premises has been scheduled as part of your application (biennial inspections are conducted at your premises — not at CLRD offices)
• •CLRD has specific, documented grounds to verify a particular document that cannot be authenticated through the portal
• •You have been specifically invited in writing by the GM, CLRD, to attend for a stated purpose

In all such cases, CLRD will notify you in writing, stating the specific reason for the physical attendance requirement and the documents or information you are requested to bring. A general “come to the office” instruction without a stated reason is not a valid requirement under this policy.

A CLRD license issued electronically through the operator portal carries the same legal validity and regulatory standing as any other CLRD license. It is signed digitally by the authorised CLRD officer and stamped with CLRD's official digital seal. You do not need a physical copy of your license for it to be valid — your license reference number and the license document in PDF format constitute your operating authority.

Under CLRD's Default Approval Policy (Ref: NIPOST/CLRD/SOP/DA/2026/001), if CLRD does not issue a formal decision on a complete online application within 30 calendar days, the application is deemed approved by operation of policy. CLRD will then issue your license without any further action required on your part. This means:

• •Your online application cannot be stalled indefinitely — the 30-day clock is absolute
• •You will never be kept waiting for a decision that does not come — Default Approval closes that gap
• •Your license will be issued online, within 30 days, without requiring you to come to our office

If CLRD asks you to attend in person as a routine part of the licensing process (other than for the specific exceptional reasons set out in Section 3 above), you may:

• •Decline the request and ask for the requirement to be stated in writing with its legal basis
• •Contact the General Manager, CLRD, directly: clrd@nipost.gov.ng | 08149322933
• •File a complaint using CLRD's complaints procedure if the physical attendance requirement is being used to delay or obstruct your application